Shipping policy

Last updated: 02/12/2025

Thank you for shopping with Preemo Flooring. This Shipping Policy explains how, when, and where we deliver orders you place with us.

Order Processing & Dispatch

  • Orders are typically processed and dispatched within 2 working days of receipt.

  • Once dispatched, you can expect delivery within up to 5 working days for most standard UK destinations.

  • We aim to keep dispatch times short — in many cases, orders will arrive in less than 5 working days.

Shipping Methods & Delivery

  • We use trusted couriers and carriers for domestic deliveries across the UK.

  • Shipping costs are calculated at checkout based on the size of your order and delivery address. (If you offer free shipping above a certain order value, insert those details here.)

  • If for any reason we expect a delay (e.g. high order volume, courier disruption), we will contact you as soon as possible.

Shipping Destinations & Restrictions

  • We currently ship to addresses within the United Kingdom.

  • If you live in remote locations (e.g. certain postcode areas), shipping may take a little longer — we will notify you at checkout if additional charges or extended delivery times apply.

Shipment Tracking & Notifications

  • Once your order is dispatched, you will receive an email with tracking information.

  • You can use the tracking number to see the delivery status and estimated arrival date.

Lost, Damaged or Delayed Orders

  • If your order does not arrive within the 5 working-day window, or if the package is lost or damaged in transit, please contact us immediately at [customer service email] with your order number and shipping address.

  • We will investigate, liaise with the courier, and — if appropriate — arrange a replacement or refund as per our returns policy.

Returns, Exchanges & Refunds

  • For information about returns, exchanges, or refunds, please refer to our dedicated Returns & Refunds Policy page.

  • Any shipping-related delays or losses do not affect your statutory rights under the relevant consumer laws.